How to Edit the Instructor/Tech Support Accounts

Within LearnWorlds, you have the capability to designate specific users to oversee various aspects of your school. These include:

• A Teacher Support Account for handling general student queries.
• A Technical Support Account for addressing technical issues.
• A Grading Teacher who receives notifications when a new assignment is submitted.

Additionally, options are available within the student interface to directly contact the Teacher and Technical Support roles via the navigation menu.

How to Set Up These Roles

To set them up, navigate to Communication → School emails → Admin Settings and locate relevant sections.

Teacher Support Account

1. To Insert a Teacher Support Account, click on Connect account on the respective field. 

2. In the User account field, type "@" and then start typing the name of the user you would like to choose. The results of your search will appear in a dropdown list with users. Select the one you wish to enter.

3. Click Select account.

This user will now be available through the “Ask Instructor” link in the topbar menu (if added).

Technical Support Account

1. Click Choose Account in the appropriate text field and follow steps 2-3 above.

2. At the User account field, type "@" and then start typing the name of the user you would like to choose. The results of your search will appear in a dropdown list with users. Select the one you wish to enter.

3. Click Select account.

Once added, this user can be linked in the “Tech Support” menu item of the topbar.

 Grading Teacher

1. Click Connect account next to Grading Teacher.

2. Type @ in the User account field and search for the person responsible for grading. Choose the correct user from the dropdown.

3. Click Select account.

Unlike the Teacher and Technical Support roles, the Grading Teacher cannot be added to the topbar or student navigation menu via links.

-You are unable to delete; however, you have the ability to alter the selected users at your discretion.

-The Inbox option must be enabled for these features to function properly and for messages to be sent.

-The grading teacher must have course creation and management permissions for notifications to work properly.

Add the Teacher/Tech Support links to your school

1. Navigate to Website → Design → Edit website → Edit school topbar → After sign-in/up topbar, edit your topbar, and select the navigation menu. 

2. You can add a new menu item or a Sub-menu under the "Me" category. You can name the categories respectively (ex., Tech Support).

3. Click on the pencil icon and select Go to → App and Select App → Technical Support or Teacher Support. 

4. Click on Done and then Save and Close on your topbar settings.