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How to Integrate Intercom with your LearnWorlds School

Pro Trainer
Learning Center
High Volume & Corporate

Intercom is a customer messaging platform that enables businesses to engage, communicate, and support their customers through various channels. It is designed to facilitate personalized, real-time conversations between businesses and their website or app visitors, as well as existing customers.

With Intercom, you can:

  • Educate Customers: Create and share content to help people better understand your product and get answers faster. 
  • Get Product Feedback: Get quality product feedback from the right users, at scale.
  • Engage Customers: Onboard & retain users with targeted email & in-app messages.
  • Resolve Customer Issues: Work together in a live conversations inbox & use live user data to solve customer issues faster.
  • Acquire Customers: Talk directly to visitors to your website to turn them into customers.

In this article, we will learn how to connect Intercom with your LearnWorlds school.

Find your Intercom Workspace ID

1.  If you don't already have an account, it is required to create one first, by clicking here.

2. Visit your Intercom Page and click on the profile icon at the bottom left corner of the navigation menu using your Intercom account. Choose your workspace and then navigate to Settings Channels MessengerInstall.

3. Locate the Choose how to install the messenger option, choose the Code snippet option,

4. Copy your unique 8digit "app_id".

Alternatively, you can find your workspace ID by checking on the URL of any page you have open, in Intercom. It is the code that comes after apps/ in the URL. As an example, the workspace ID in the following URL, is rnl4m1e8

Activate the integration in your LearnWorlds School

1. Go to Settings  Integrations  Growth tools.

2. Activate Intercom, paste the 8-digit code in the respective field, and click on Save.

The data made available from LearnWorlds to Intercom is the Username & Email of the user. Visit the Intercom Page to start communicating with your customers.

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