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How to Allow Mobile App Users to Download and Watch Videos Offline

The offline video feature of our mobile app enables your users to download video content from within the app and watch them anytime they wish, whether they have an internet connection or not!

To enable offline video for your academy's app, navigate to the Mobile App tab → Manage your App → Offline Video.

How to Download Offline Videos

App users can view the total minutes of downloadable videos on the Course Details screen, and the “Download now” button.

When they tap on it, they can view the list with all videos available for download. They can then download them individually or in bulk.

Only downloaded videos in the .mp4 format can be played offline.

A video will not be available for download if in the course access settings:

1. Drip-feed for a future date is enabled. The video won’t be available for download until that date. 

2. Sequential navigation is enabled, and users haven't yet completed previous learning activities.

3. Prerequisite learning activities have not yet been completed.

How Users Can Find Offline Videos

On the "My courses" page, app users can find their downloaded videos in a separate section, the "Downloaded courses." Within the section, the videos are categorized by course. They can be viewed and accessed when the device is offline.

Users can also bulk delete the videos for the entire course.

How to Play Offline Videos

From the downloaded video's view, the user can tap on the course they’d like to watch and be taken to the native offline video player, where they can view all downloaded videos for a certain course as a playlist. They can navigate to the playlist freely and can also delete each video individually. 

The native offline player can also play in the background so you can listen and control the video, truly and fully on the go!

Wi-Fi Download Settings

It is essential to allow users to choose whether downloads can occur when using mobile data. By default, the app allows downloads over Wi-Fi only, but this setting can be changed by the user:

However, if the user initiates a download when on mobile data, they will get a notification to proceed to make sure they really wish to use their data plan.

Auto-Delete Setting

Users can also turn on or off the auto-deletion of video content after 30 days. This allows the user not to worry about manually deleting content that is no longer relevant to them.

Important notes

1. Currently, there is no way to sync course progress when offline. This means that when a user watches part or the whole of the video offline, progress will not be synced to the unit/overall course progress. 

2. Interactive video elements, as well as captions and subtitles, are not supported in the offline mode.

3. If you are using a third-party provider (i.e., other than Learnworlds), your videos need to be uploaded to Learnworlds to be able to download them through the app. If you have selected Vimeo as your video provider, note that a Vimeo Pro account is required. 

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