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How to Edit your 'Login as a User' Email Notifications

There might be the case of a user (or a team member) of your school to be having issues or being in need of assistance and having reached out to you for a solution to their request. 


In such a case, you have the option to Login as a User to further troubleshoot and replicate their case. 

Log in as a User Notification Email

You can choose if the moment you log in to the respective user's account the user will receive a Notification Email that will inform them that someone is trying to troubleshoot an issue hence have logged in within their account.


To set this up, navigate to Settings Notification Emails  Log in as a user emails.


You can enable/disable the notification email that a user will receive if you have logged in to their account, edit the subject and the content of the notification email and use the available variables. You can find more information about all the Notification Emails of your school here.

You can also track who has used this feature by navigating to Reports CenterEvents Log Log in as a user or Log out from a user (filter). For more information, you can check this article


Note: You can also enable the option and specify which email address will receive a Notify e-email when any user is logging in to another user's (admin, instructor, reporter) account.


Go to Settings Notification Emails Admin Settings. There you can add the respective email address and enable the Log in as this User trigger.

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