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How Can Users Purchase and Access a Product

This user manual is offered by LearnWorlds to assist you in aiding your users with the process of purchasing and accessing their purchased products. Feel free to edit and brand this guide before you add it to a FAQ page on your school or any email template. 

Purchase a Product

To register for a LearnWorlds product, you must navigate to the relevant page or section where you can view the product details and decide whether you want to make a purchase. Typically, this involves visiting the school's Home page, Course Catalog page, or Sales page. You will find all the details about the course/bundle or subscription pricing there. 

Click on the enrollment button, to be directed to the Payment page 

Note: this process might differ based on the school's configuration. You can check how to edit your course cards here.

The payment page/payment section looks like this: 

Pricing Options

When purchasing a product and if there are multiple pricing options, you have the choice to select from:

Pricing Option
One-off payment
Unlocks the product (course or bundle) for a lifetime or a specific duration of time
Installment plan
Paying for the product (course or bundle) in fixed amounts at specified intervals 
Recurring payment
Subscription products require renewals at specified intervals
Free registration
Unlocks the product (course) without requiring a fee
  • If you fail to pay upcoming renewals for subscription or installment plans, you will be removed from the product.
  • To access the content of free courses, you must first register an account.

Payment Process 

When you click on the Enroll button to purchase a product, you will be redirected to the Payment page. Occasionally, you might already find yourself in a payment section dedicated to a particular product.

1. Sign up and create an account. If you already have an account, you can click on the Login button, or you can skip this step if you are already logged in. 

2. Enter your billing details (name, address, postal code, country).

3. Enter a Business Tax ID, if applicable.

4. Choose one of the available payment methods and enter your Card Number, Expiration Date, and CVC. All major credit cards are accepted.  

5. If you have been provided with a discount coupon, you can redeem it in the relevant field. 

Once the checkout process has been completed, the course contents will be unlocked.

If you’re using PayPal to purchase a product, then you will be redirected to PayPal to complete your purchase.

Discount Coupons

If you have a coupon code, enter it in the coupon field to automatically apply the discount to your final price

Keep in mind that:

  • Coupons are case-sensitive
  • Coupons cannot be redeemed for installment plans. 
  • Due to the school's settings, a coupon may, by default, be applied to the payment section.
  • It's not feasible to claim two discounts for the same product.

Download Invoices

You can find comprehensive invoices for all your purchases on your Account page, accessible via your school's top bar, or attached to the email notifications in your inbox.

Cancel Installment Plan

If the school settings allow, you can cancel your installment plan by going to your Account page and clicking on the Cancel button.

Cancel Subscription Renewal

To cancel your subscription plan, go to your Account page and click on the Cancel Subscription button.

If you proceed, the page will display a button for the optional reactivation of the same subscription plan or the option to choose another one by clicking on Change (if available).

Expiring Courses

In most cases, once you have enrolled in a course, you will have access for a lifetime unless the course itself is set up with an expiration date. You can check before purchasing a product if it has a specific duration of access time on the Product Image while being on the payment page.

Course Dashboard

After purchasing a product, you can access it from the After Login page through the course cards, from your Profile page or while using the direct link.

As soon as you click on the Continue button, you will be redirected to the Course page. Browse through the sections and access the learning activity you would like to study. You can always come back and revisit any learning activity you wish. Any learning activities that you have visited/completed are marked with a checkmark.

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