Delivering an exceptional user experience is essential for any educational institution. This guide walks you through the learner’s journey—from signing up and enrolling to accessing your content and interacting with your school, ensuring that your users enjoy a seamless, intuitive, and engaging experience.
This information can also serve as valuable training material for educating your team about the processes within your school.
Learning Experience
Your users have the freedom to explore your school, browse your pages, and purchase products. Depending on your needs, you can provide your students with courses, learning programs, bundle offers, and subscriptions. As you build content and pages, it’s crucial to make sure users can easily navigate and engage with your platform.
User Account
It is required for your users to create an account in your LearnWorlds school. There are 3 ways to become a part of your school:
- Creating an account through your sign-up form.
- Manually adding users by an admin.
- With the 1-click sales funnel where users create their accounts while purchasing a product.
You may enable signup approval feature to review and verify potential students before they gain access. You can check how this feature works here.
User Enrollments
Users must enroll in a product to access the learning material.
- Self-enrollment: From the course or product page, users can purchase (if paid) or enroll directly (if free).
- Manual enrollment: Admins can enroll users manually.
If you are migrating from another platform, this article provides more information about importing, enrolling, and marking the user's progress as completed.1-Click Sales Funnel & Shopping Cart
o streamline the sign-up process, use the 1-click sales funnel, where a user account is automatically created as soon as the purchase is completed. Whether or not you’re using the shopping cart, you can add payment sections directly to your pages, allowing users to buy products and register at the same time.
This simplified flow reduces friction, improves the user experience, and can increase conversions—users complete both the purchase and enrollment in just a few clicks.
Don’t forget to configure your navigation settings as described here.
If you're using the shopping cart, users can also purchase multiple products at once, making checkout more efficient and increasing your potential revenue.
After purchase
Once a purchase is complete, you can choose which page the user is redirected to from the After-Purchase settings
- Course description page
- Course player
- After login page
- "Thank you" page
- Another page
- Specific URL
You can check more details about after-purchase navigation in this article.
School Emails & Notifications
Your users can also receive notification emails from your school if desired, triggered by specific actions. For instance, regardless of the method used, they can receive a Welcome email upon creating a new account within the school. Similarly, when they enroll in a course, you have the option to send them a welcoming email for that specific course. You can find and edit those options under Communication → School emails. Find more information about the notifications and how to edit them here.
After login page - User's dashboard
The "After login" page serves as your school's landing page, greeting users each time they sign in. You can use the default after-login page, a course description page, or any other page of your school. Last but not least, you can show different pages based on the tags your users have. 
Start page Vs. After login page
Your school needs to have a home page and an after-login page by default, but what is the difference between those two?
The home page is the page every visitor sees before they create an account in your school. Usually, this is a more generic page that invites visitors to create an account with you.
On the other hand, the after-login page is the first page users see after they create their account. You can check how to customize your users' dashboard/after-login page in this article.
In some cases, you might want to use the home page as your after-login page, too. You can update this under Site navigation → Main pages.
If you choose to use the Home page as the after-login page for your school, when users click on the home page link or maybe on the school logo, they will see a link in the format www.{myhomepage.com}/start. However, logged-in users won't be able to view the domain as www.{myhomepage}.com.
Profile
Each learner in your school has access to a Profile page, where they can view their learning activity and achievements.
The Profile includes:
- Enrolled courses, time spent, posts, and achievements
- Downloadable certificates, badges (if gamification is enabled), and purchased products
- Followers and following (if the People Directory is used)
The profile page is another useful part of your school where your students can edit their details like their username, email, image, etc. This is their personal space with the learning progress, personal messages, and list of enrolled courses. You can find more information in this article: Learning Apps: Profile Page.
Account Page
The Account Page is your users' personal hub for managing subscriptions, billing, payments, and profile settings, all in one place.
Users can:
- Update personal info and password
- View enrolled courses and programs
- Manage subscriptions and payment methods
- Review payment history and download invoices
- Adjust notification and privacy settings
Course Player
Your goal is to ensure users can seamlessly access your content through the Course Player. Whether they've purchased courses individually or as part of a Learning Program, they’ll be directed to the Course Player to complete activities and advance through their learning journey.
Within the player, users can explore your curated materials, such as videos, study files, and exams, all presented through an intuitive and visually engaging interface. The Course Player also supports further customization, allowing you to tailor the experience to your school’s branding and teaching style. Here you can find more info about how to customize your course player.
Remember that when a student enrolls in a course, they will be able to attend the course immediately unless you are using the drip feed feature.
Community - How can Users Communicate with each other
The Community option allows your users to start posting and engaging with both staff and classmates.
If the respective option is enabled, they can discuss any topic with you or their classmates on any topic throughout the entire course or during a specific learning activity using the Course player.
The general school community can also serve this purpose, depending on your requirements and use case. For instance, you may opt to have individual discussions for each course, utilizing the community and spaces for broader discussions among users.
Course Discussion
Another option for your users is to use the course's discussion tab to share questions about the course and activities and communicate with their classmates. 
Users have the option to utilize the inbox feature for communication with you or other users, as demonstrated here.
Users Troubleshooting
When users reach out, citing an issue on their end, it is crucial to request them to:
1. Clear their cache and restart their browser.
2. Try from a different browser or using incognito.
3. Check for any add-ons that might be blocking some actions.
4. Restart their device or try another one if possible.
If the issue remains, you should also try to replicate this from your end with a test user or by using the login as this user feature.
You can always contact our support team for further assistance by submitting a ticket.