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Payment Issues when Purchasing a Course

Τhere may be a case where your payment cannot be completed when trying to purchase a course in a LearnWorlds school. In this article, we will go over some suggestions on how to resolve the most common issues when trying to purchase a course.

Purchase via a different Payment Method

In LearnWorlds, a school can have different supported payment methods. If the school owner has enabled more than one payment method, you should be able to purchase a course using a different payment method.

Contact Your Bank

For some reason, your bank may decline the transaction (usually, this occurs if the transaction you are making is unfamiliar to the ones you usually make with your card or if you have used your card for multiple online transactions that were considered suspicious). If you contact your bank, they will be happy to allow the transaction once you retry.

Update Your Billing (Credit/Debit) Information

If you are subscribed to a monthly or annual recurring payment (e.g., subscription or installment plan) and your credit or debit card fails, then payment will be re-tried. The billing processor of the school owner will attempt to charge you X additional tries (according to the number the school owner has set up).  

You need to make sure there are sufficient funds in the given credit/debit card or update your credit/debit card information within this time period, otherwise, after the failed payment attempts, you will be automatically unenrolled from the course(s).

To update your billing information, you need to visit your My Account page, which should be available through the topbar links.

Contact the School Owner

If the issue persists and you are still not able to purchase a course in the LearnWorlds school after contacting your bank and trying another Payment method, then we suggest contacting the school owner to assist you further and possibly give you an alternative way to purchase and get access to the course.

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